Shepherds Valley Holidays Terms and Conditions

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Please read our terms and conditions for Shepherds Valley Holidays. When making a booking you are entering an agreement with us, please be aware of the following conditions. 

General Terms

Please make sure you switch off lights, heating or any electrical appliances before leaving the property throughout your stay.

Bookings cannot be accepted from persons under eighteen years of age.

No large parties or events are allowed unless prior approval is given – the maximum number of persons using the accommodation at any time must not exceed 4 people and only the number detailed on the booking form can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

For health and safety reasons, we cannot allow you to have day visitors to your accommodation unless we have given prior approval – please meet family and friends off-site so we can limit the number of people on our site.

We or our representatives reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes – we will agree this with you if required (e.g. water leak, electricity problem).

We shall not be liable for any temporary defect or malfunction of any personal equipment, machinery or appliance in the building, grounds or hot tub.

No compensation will be given for any temporary outage of electricity, water, internet connection or television service.

It’s important to contact us before charging electric vehicles. 

Do not enter the property before the stated arrival date and time and leave the property before the stated departure date and time. Secure the property (including all windows and doors) whenever leaving the property.

Payment Policy

Bookings are made securely online via our website. Most major debit/credit cards are accepted through our online booking system.

To secure your booking, a non-refundable deposit of 10% of the total cost of your stay is required. You may also choose to pay the full balance at the time of booking.

The remaining balance must be paid in full 21 days before your stay. You will receive an email with a payment link a few days before the balance is due. If the balance is not paid by the due date, Shepherds Valley Holidays reserves the right to re-let the accommodation and retain the deposit.

Cancellation

We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation. In the event of no-shows, we do not offer any (either full or partial) refund.

Should you cancel your stay more than 7 days before the day of check-in, we will retain the booking deposit. Should you cancel your stay within 7 days of the start date, the full balance remains payable.

If you wish to transfer your cancelled booking to an alternative date, then this be done by agreement with Shepherds Valley Holidays. Your payments will be transferred to the new booking, subject to possible price changes. All cancellation requests must be received by email.

Cleaning and Equipment

We kindly ask that accommodation is left as clean and tidy as when you found it. Cleaning products are provided for your use. This includes the hob, microwave, sink area, crockery, cutlery, pans, utensils and shower room. Bins should be emptied and sorted into the recycling bins before your departure. We reserve the right to make a charge to cover additional cleaning costs if guests leave the property in an unacceptable condition.

Damages and breakages – please treat the facilities and accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action.

If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday and you may be charged for any loss or damage.

Only timber or charcoal can be burnt in the fire pit. It is forbidden to collect and burn any timber from the site (hedgerows, etc.).

The Farm Environment

Shepherds Valley Holidays is located on a working farm, so please be aware that at certain times of the year important jobs need to be carried out. These are vital to our working farm but sometimes cause smells and some noise. Sheep and other animals may be in the fields surrounding the property.

Wild horses are sometimes located near the property. Please refrain from feeding these animals and be aware to keep a safe distance as they may kick or bite. 

A private house is located below the property please respect their privacy. 

Dog Policy 

One well behaved dog is acceptable at Shepherds Valley Holidays. Registered assistance dogs are always allowed. Young dogs (e.g. puppies less than 6 months’ old) must be declared to us at the time of booking.

If any guest has an allergy to dogs, please be aware that we cannot guarantee that a dog has not stayed in a particular property. Neither we nor our dog owners can accept responsibility for any suffering which may occur as a result of such animals having been present in a property.

Dogs must be under strict control at all times while in or at the property. The fences around the property are stock proof but not necessarily small dog proof and therefore dogs are to be monited by owners at all times. 

Any fouling must be cleared up without delay.

The dog owner must bring the dog's bed or basket for sleeping in.

Dogs must not be left alone in or at the Property or elsewhere at any time.

Dogs must not lie on beds or furnishings, and hair must be cleared up before departing.

Dog owners must ensure that their pets are free from parasites and fleas before they occupy the property. Failure to do so may incur subsequent charges

You will be liable for any damage caused. Any additional cleaning required, that may incur an additional charge, will be at our discretion.

Pets other than dogs may be allowed at our discretion. This must be approved prior to making a booking. 

Smoking

There is absolutely no smoking (including e-cigarettes) permitted inside the property. Smoking is allowed on the patio area and a sand bucket is provided. Please ensure that you stub out all cigarette ends safely in the sand bucket. 

Arrival / Departure Policy

We will offer a self-check in system where the keys to the property will be safely secured in a safe key box. The code for this safe key box will be provided to you prior to your arrival. There is also an information book in each property if you forget anything or you can always text us.

Check-in is from 4pm. We ask that guests check out by 10.00 am. Leave your keys inside the safe key box. Please ask if you wish to arrange an earlier check in or a later check out, as this may include an additional fee. 

Code of Conduct

We expect all our guests to respect and look after the site and the properties. We also ask you to respect your fellow guests and keep noise levels to a minimum especially after 10pm. Parents are responsible for their children, and must be supervised at all times.

Hot Tubs

Guests staying in our accommodation have use of private hot tubs. Repairs for any damage to the hot tubs or hot tub covers will be charged to the person who booked.

Important hot tub rules are provided inside the guest book. 

Liability

We accept no responsibility for any loss or damage that may occur to your car or personal property whilst on Shepherds Valley Holidays site. 

If you have an accident while on site this must be reported to complete an accident report under health and safety requirements.

Guests agree to inform the owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. We may ask for reasonable replacement costs. We do not take a security deposit and rely on guests to respect the property and equipment – we understand that accidental breakages happen – please inform us before you leave.

Complaints and Compliments

If you have a problem with your accommodation during your stay, please advise us as we would like the opportunity to resolve it as soon as possible. We take all comments from our guests seriously and in the unlikely event that you wish to make a complaint you can contact us by phone or email, and we will respond. We will try to resolve any issues as soon as possible.

If you like our site and enjoy your stay, we would love to hear about it too and please feel free to let us know if there are things you think we could improve – you are our guests, and we are always looking to improve your stay.

Privacy Policy

This privacy policy sets out how Shepherds Valley Holidays uses and protects any information that you give Shepherds Valley Holidays when you use this website. Shepherds Valley Holidays is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Shepherds Valley Holidays may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10/04/2023.

We may collect the following information:

· Name and contact information including email address

· Demographic information such as postcode

· Other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

· Internal record keeping.

· We may use the information to improve our products and services.

· We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

· From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

· Security

· We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You may choose to restrict the collection or use of your personal information in the following ways:

· Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

· If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

· We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

· You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. 

If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.